Roles and Responsibilities:

• To provide the registration process, fill in the right patient information to the hospital information system (EMR) to have a specific medical record and hospital registration number.
• Responsible for patient identification accuracy and updating the data in EMR when necessary.
• Monitor daily deposit top-up reports and follow-ups.
• To follow the QMS system process correctly to serve the patients efficiently and reduce the prolonged waiting time.
• Enter and ensure the accuracy of every transaction and be responsible for bill collection of concerned departments.
• Strictly follow the cash handling policy and be responsible for any cash discrepancy.
• Answering phone inquiries for hospital products and services (including all package information).
• Provide patient admissions, discharges, and transfers by notifying appropriate departments and individuals regarding relevant information.
• Handle inpatient and outpatient visits and make sure the patient’s end-to-end journey is smooth.
• Arrange patient escort by the concierge team to the right place and at the right time.
• Assist the manager and other related duties as assigned by the manager.
• To follow 7 Steps of Pun Hlaing Experience while providing services to the patients and attendances.

Job Requirement:

• A degree from a recognized university or equivalent qualification.
• Proficient in Microsoft Word and Excel.
• Excellent communication skills, both written and verbal.
• Ability to effectively handle customer complaints and provide satisfactory resolutions.
• At least 1 years’ experience in a related field (front office, cashier, and customer service preferable).